Help Center
Customer Support & Help
Tracking updates, claims assistance, insurance questions, or shipping help — our team is here for you.
Quick Links
What Do You Need Help With?
Track a Shipment
Enter your PRO number to get real-time status updates on your freight.
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File a Claim
Report damage, shortage, or loss. Learn the process and required documentation.
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Freight Insurance
Understand carrier liability limits and additional coverage options.
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FAQ
Answers to common questions about shipping, rates, carriers, and our process.
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Contact Us
Send us a message, request a callback, or get directions to our office.
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Reach Us
Contact Information & Hours
Phone
+1 682-978-8641Address
1111B S Governors Ave, STE 48405
Dover, DE 19904
Support Hours
General Support: Monday – Friday, 7:00 AM – 7:00 PM CT
Emergency Dispatch: 24/7 for active shipments
Email Response: Within 2-4 business hours
FAQ
Support Questions
What are your support hours?
Our standard support hours are Monday through Friday, 7:00 AM to 7:00 PM Central Time. For active shipments, we provide 24/7 emergency dispatch support — call our main number and follow the prompt for urgent assistance.
How quickly do you respond to inquiries?
Phone calls are answered live during business hours. Emails and contact form submissions receive a response within 2-4 business hours during the workweek. Urgent shipment issues are prioritized and typically handled within 30 minutes.
Can I get help with a shipment booked through another provider?
We can only assist directly with shipments booked through Direct Fleet Dispatch. However, our guides and FAQ section contain helpful information about freight claims, insurance, and shipping processes that apply to any shipment.
How do I reach someone about an active shipment emergency?
Call our main number at +1 682-978-8641 and select the option for emergency dispatch. Active shipment emergencies — including no-show carriers, accidents, or freight at risk — are handled 24/7 by our dispatch team.
Still Need Help?
Our team is ready to assist with any freight shipping question. Call us directly or send a message.